If you have questions that are not related to sales or technical support, please do not hesitate to contact us and we will direct you to the right person. We do not ignore any calls or emails and we make sure every inquiry is attended by one of our staff. We believe clients’ questions are valuable regardless of what they are. Rest assured that you will get a reply to your email or voicemail if you can not reach us live. Tel: 416-250-0477 Email: service@grfe.com