Terms of service

i) General Conditions of use:

All purchases are subject to 13% GS. Customers must agree with our privacy policy. All requests for refund must be in accordance with our Shipping and Returns policy. We Assume no responsibility towards the data on the dedicated servers or shared hosting accounts. It takes 48 to 72 hours before hosting or dedicated services are up and running. No cancellation without reason is acceptable unless during a promotion.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

ii) Payment Terms:

1. Billing and Payment Information

A. Prepayment. It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Subject to applicable laws, rules, and regulations, payments received will be first applied to the oldest outstanding invoice in your billing account. B. Auto Renewal. Unless otherwise provided, you agree that until and unless you notify GRFE Group of your desire to cancel the Services, you will be billed on an automatically annual recurring basis and in advance to prevent any disruption to your Services, using your credit card or other billing information on file with us. The renewal fee is non-refundable. C. Taxes. Listed fees for the Services do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority. Any applicable taxes will be added to our invoice as a separate charge to be paid by you. All fees are non-refundable when paid unless otherwise stated. D. Late Payment. All invoices must be paid within ten (10) days of the invoice due date. E. Domain Payments. It is solely your responsibility to notify our Billing department via email after purchasing a domain. Domain renewal notices are provided as a courtesy reminder and we are not responsible for a failure to renew a domain or a failure to notify a customer about a domain’s renewal. Domain renewals are billed and renewed thirty (30) days before the renew date. F. Fraud. It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. G. Invoice Disputes. You have Thirty (30) days to dispute any charge or payment processed by GRFE Group. If you have any questions concerning a charge on your account, please reach out to our billing department by email at billing@grfe.com for assistance.

2. Refunds and Cancellations

A. Dedicated Servers: There are no refunds on dedicated servers once they are renewed for one year. All dedicated server accounts are renewed on an annual basis and one year in advance. B. Shared Hosting Services: There are no refunds on Shared Hosting services once they are renewed for one year. All Shared Hosting accounts are renewed on an annual basis and one year in advance. C. Web Development Services: Refunds are only available for web development services. D. Refund Eligibility. Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy. E. Non-refundable Products and Services. There are no refunds on dedicated servers, shared hosting services, administrative fees, and install fees for custom software. F. Cancellation Process. You may terminate or cancel the Services by giving GRFE Group written notice via email at service@grfe.com at least 60 days prior to the renewal date of your services. In such event: (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and (ii) GRFE Group may, in our sole discretion, refund all pre-paid fees for basic hosting services for the full months remaining after the effectiveness of such cancellation (i.e. no partial month fees shall be refunded) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this Agreement.

iii) Liability:

1. Uptime Guarantee.

If your shared or reseller server has a physical downtime that falls short of the 99.9% uptime guarantee, you may receive one (1) month of credit on your account. This uptime guarantee does not apply to planned maintenance or if your account has been hacked or accessed by a third party or if you have caused the downtime. It is only applicable if our network has a downtime. Approval of any credit is at the sole discretion of GRFE Group and may be dependent upon the justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability.

2. Limitation of Liability

IN NO EVENT WILL GRFE GROUP , ITS DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF THE SERVICES, OR ANY USER CONTENT, USER WEBSITES OR OTHER MATERIALS ACCESSED OR DOWNLOADED THROUGH THE SERVICES, EVEN IF GRFE GROUP IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, GRFE GROUP’S LIABILITY TO YOU, OR ANY PARTY CLAIMING THROUGH YOU, FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO GRFE GROUP FOR THE SERVICES IN THE THREE (3) MONTHS PRIOR TO THE INITIAL ACTION GIVING RISE TO LIABILITY. THIS IS AN AGGREGATE LIMIT. THE EXISTENCE OF MORE THAN ONE CLAIM HEREUNDER WILL NOT INCREASE THIS LIMIT